Refund policy

Stock Errors: In the rare event of an inventory syncing error, you will be notified immediately and given the option to receive a full cash refund via your original payment method or choose an alternative item of equal value.

General Refund Rule: Cash refunds are not offered for completed purchases. However items with verified factory faults reported within 24hrs (for transit orders) can be exchanged for a perfect item of the same design.

Return Window

• Transit / Courier Orders: Must notify of any faulted items within 24hrs of delivery.
• Local Rider Deliveries: Issues must be flagged during the doorstep inspection before the rider leaves.

Wrong Size / Carpet Exchanges:

• To upgrade:  Return the carpet and add cash to purchase a larger one.
•  To downgrade: Exchange for smaller one and select additional items such as pillows, towels or bedsheets) to clear the remaining financial balance.